RETURNS 

Zilo Tech Innovation Private Limited, Our commitment at trendsmaster is to prioritize your satisfaction, understanding that occasionally purchases may not align with your expectations. To facilitate a smooth experience, we've developed a flexible return policy tailored to your peace of mind. Here's what you should know: 

Initiating a Return: You have a window of 48 hours from the time of receiving your item to request a return. To qualify, the item must remain undamaged and free from any signs of wear and tear. Please ensure all tags, packaging, and invoices are retained to expedite the return process seamlessly. 

Straightforward Return Process:  Starting a return is hassle-free. You can either reach out to us via email at [email protected] within the 48-hour timeframe or directly initiate the return from your account. Upon receipt of your return request, we will furnish clear instructions for the subsequent steps. Our primary goal is to streamline the return process for your convenience. 

REFUNDS 

While our aim is your complete satisfaction, we recognize that sometimes a product may fall short of your expectations. In such instances, our refund policy is designed to uphold transparency and equity: 

Refund Processing:  Once we have received and assessed the returned item, we will promptly initiate the refund process within 5 to 7 business days. The refunded amount will be credited back to your original method of payment. 

Quality Assurance:  Kindly note that we can only issue a refund if the product adheres to our stringent quality standards. Any damage or indications of wear and tear may preclude us from proceeding with a refund. Prior to authorizing the refund, our team will meticulously inspect the returned item to ensure it meets our quality benchmarks. Be assured, we are committed to simplifying and expediting the refund process, ensuring swift disbursal of funds with minimal inconvenience.